TC999 Terms and Conditions — A complete guide to membership and use of our services

1 Introduction

TC999 (referred to herein as "we", "the platform", or "TC999") is an online gaming and betting service provider operating for users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between TC999 and you (the member or user).

By using TC999's website, mobile app, or any related service, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms may be updated at any time, so we encourage you to review them regularly.

TC999 is committed to presenting these terms in plain, transparent language. Our goal is to make sure nothing important is hidden from you. If you have any questions, our 24/7 support team is always available to help.

2 Account & Registration

The following requirements must be met to open an account on TC999:

• You must be at least 18 years of age — no exceptions.
• Only one account is allowed per person, household, or device. Creating multiple accounts is strictly prohibited.
• You must provide accurate name, date of birth, phone number, and email address during registration. Incorrect information may cause issues with account verification and withdrawals.
• You are solely responsible for keeping your account password confidential. TC999 is not liable for any activity that occurs on your account.
• Accounts may not be shared with or transferred to any third party.

3 Identity Verification (KYC)

TC999 complies with international Anti-Money Laundering (AML) policies. As part of this commitment, identity verification (Know Your Customer — KYC) is mandatory for all members. The details of the KYC process are outlined below:

• KYC must be completed before submitting a withdrawal request.
• Accepted ID documents: National Identity Card (NID), passport, or driving licence.
• You may be required to prove ownership of your payment method — for example, by providing a screenshot of your bKash or Nagad account.
• TC999 may request additional documentation for large transactions.
• Withdrawals may be held until KYC verification is completed.
• All submitted documents are kept strictly confidential and stored securely.

4 Deposits & Payments

The following rules apply to all deposits made on TC999:

• Payment methods currently supported on TC999: bKash, Nagad, and Rocket.
• Minimum deposit amount is BDT 100 (one hundred taka).
• Deposits are usually credited to your account instantly. If there is a delay, please contact support.
• Deposited funds are for use on this account only and cannot be transferred elsewhere.
• Depositing from a third-party payment account is strictly prohibited. The payment method used for deposits must belong to the account holder.
• No additional charges apply to deposits.

5 Withdrawal Policy

The following rules apply to all withdrawals made on TC999:

• The minimum withdrawal amount is BDT 300.
• Withdrawals are typically processed within 15–30 minutes; in some cases it may take up to 24 hours.
• Withdrawals can only be made to the same payment method used for the original deposit.
• There are no additional fees or charges for withdrawals.
• Withdrawal requests will not be processed until KYC verification is completed.
• Winnings derived from bonuses are subject to wagering requirements before withdrawal.
• TC999 reserves the right to hold any withdrawal request pending investigation if it is deemed suspicious.

6 Bonus & Promotion Terms

TC999's bonus and promotion offers are governed by the general terms below. Specific terms for each offer are listed separately on the promotions page.

• The welcome bonus is available to new members only and can be claimed once per person.
• To withdraw bonus funds, you must meet the specified wagering requirements (typically 10x–30x).
• Bonus abuse involving multiple accounts, the same device, or the same IP address will result in all associated accounts being terminated.
• Not all games are available for play with bonus funds — restrictions may apply to certain games.
• TC999 reserves the right to modify or cancel any bonus offer at any time.
• A minimum deposit may be required to qualify for a bonus — please check the terms of each individual offer.

7 Betting Rules

The following rules apply to all betting and gaming activity on TC999:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an abnormal outcome occurs due to a system error or technical issue, TC999 reserves the right to void or re-settle the affected bet.
• If a Sports Betting event is cancelled, your stake will be refunded.
• TC999 reserves the right to set maximum bet limits on specific events.
• TC999 holds full authority over odds setting and adjustment.
• If match-fixing or any form of dishonest play is suspected, the relevant bets will be voided and the account will be investigated.

8 Prohibited Activities

The following activities are strictly prohibited on TC999. Any account found in violation will be immediately suspended and the balance may be forfeited:

• Creating or operating multiple accounts.
• Registering with a false identity or fabricated information.
• Using TC999 for money laundering or any illegal purpose.
• Bonus Abuse — using bonuses with the intent to exploit or defraud the system.
• Using bots, scripts, or any automated software on TC999's platform or systems.
• Engaging in fraudulent behavior or harassment toward other members.
• Conducting transactions using a third-party payment account.

9 Privacy & Data Protection

TC999 takes the protection of your personal data very seriously. For full details on what information we collect and how we use it, please refer to our Privacy Policy Available on the page. In brief:

• Your personal information is never sold to third parties.
• All data is protected with SSL encryption.
• Certain information may be disclosed to the relevant authorities when required by law or for security purposes.
• Requests to update or delete your personal information can be submitted through our support team.

10 Responsible Gaming

TC999 firmly believes that gaming should be a form of entertainment — never a source of income or a way to solve personal problems. Based on this principle, TC999 offers the following tools:

• Deposit Limit: Daily, weekly, or monthly deposit limits can be set.
• Self-Exclusion: Option to temporarily exclude yourself from the platform for a set period.
• Cooling-Off Period: Option to take a temporary break.
• Reality Check: You will be reminded at regular intervals of how long you have been playing.

For more details, visit our Responsible Play Visit the page.

11 Account Closure & Suspension

TC999 reserves the right to suspend or permanently close an account under the following circumstances:

• Violating these Terms and Conditions.
• Involvement in fraudulent or suspicious activities.
• Registering with false information.
• Account has been inactive for an extended period (over 12 months).
• If you wish to close your account, you may submit a request through our support team.

Any withdrawable balance remaining at the time of account closure will be returned, except where the closure is due to prohibited activity, in which case the balance may be forfeited.

12 Terms Updates & Changes

TC999 reserves the right to modify, amend, or update these Terms and Conditions at any time. Continued use of TC999 after any changes have been made will be considered as your acceptance of the updated terms.

• Members will be notified of significant changes via email or in-app notification.
• The date of each update will be noted at the top of the page.
• Please check this page regularly to stay updated on the latest terms and conditions.